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OneTap Shipping Protection

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We're excited to introduce the Shipping Protection Program at OneTapWireless, designed to offer you peace of mind with every purchase. For a flat fee of $3.49, you can ensure your orders are safeguarded against loss or damage during transit. Here's what you need to know:

Coverage Details:

  • Our program covers loss or damage of goods while in transit with Australia Post.
  • If your item is lost, we'll promptly initiate an investigation with Australia Post to confirm the loss.
  • Upon confirmation, we'll replace your item with the same product and ship it using the same shipping method used as the initial order.
  • In case of damage, we'll replace the item with a new one and provide a return label for the damaged unit.
  • This fee only applies to damage to the product during transit, which is in excess of standard deliveries via Australia Post. 

Terms and Conditions Overview:

  • Enrollment is available during checkout for eligible orders on our website.
  • Coverage starts from shipment until successful delivery.
  • Claims must be filed within 7 days of delivery, supported by required documentation.
  • Replacement items will be shipped using the original method.
  • Returning damaged items may be necessary for claim approval.
  • The program fee is non-refundable.
  • By opting in, you agree to abide by our terms and conditions.

Important Notes:

  • Ensure your delivery address is complete and accurate to avoid any issues.
  • Once your order is prepared for shipment, changes cannot be made.
  • Additional shipping fees may apply for packages returned due to address errors.
  • We cannot be held responsible for packages delivered to incorrectly provided addresses.
  • Orders flagged for potential fraud may undergo review, potentially causing delays or cancellations.

With OneTapWireless's Shipping Protection Program, shop confidently knowing your purchases are covered every step of the way.

Guaranteed safe & secure checkout

    Payment methods
  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa
OneTap Shipping Protection
OneTap Shipping Protection

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